Jonathan Mizhirumbay

Desktop Support Technician

Contact Me

About Me

Hello! I'm an aspiring Software Developer and Engineer who began programming in 2022 while earning a B.S. in Business Administration (IT Management) with a Computer Science minor from Seton Hall University (2024). Currently, I work as a Desktop Support Technician at Wyndham Hotels and Resorts, where I troubleshoot technical issues and provide IT solutions, strengthening my problem-solving skills which I apply to both software development and my studies.

I'm pursuing a Master's in Computer Science through Georgia Tech's OMSCS Program to deepen my knowledge of computing systems, machine learning, and AI while advancing my software development career. I'm eager to apply these skills in a professional setting. Let's connect!

Current Tools:

JavaScript

CSS

HTML

Python

Git

Figma

Work

Wyndham Hotel & Resorts
Desktop Support Technician
January 2025 - Present
Deliver Level 2 technical support resolving hardware/software issues. Collaborate with Infrastructure, Telecom and Engineering teams on cross-functional problems, including server-side troubleshooting and network/AV system support. Meet service level agreements in IFS Assyst while delivering exceptional customer service.
IT Service Asset Management Intern
June 2023 - December 2024
Provided Level 1 support by resolving hardware/software tickets for onsite and remote users. Streamlined onboarding processes by configuring devices and managing user profiles through Okta Admin and Active Directory. Improved employee productivity by upgrading laptops and transferring settings data with minimal downtime.
Seton Hall University
IT Office Assistant
October 2022 - May 2023
Collaborated with colleagues on data migration projects from Snow to Jira. Supported office manager with laptop reassignment, email management, file organization, and Jira ticket handling. Conducted site visits to understand operations and maintained accurate inventory of 1,000+ devices using Excel and Jira.